Tickets
Know what your team is working on, at a glance.
Telemex tracks tickets by type and completion status, and rolls up per-user counts so managers can see workload and progress without asking around. Built-in charts turn raw counts into an instant read on team throughput.
How It Works
From logged issue to tracked resolution
- 01
Log the ticket
Record a ticket with its type and the user responsible.
- 02
Track status
Move it between open, in progress and finished as work happens.
- 03
Review with charts
See volume, status and per-user workload roll up automatically.
Capabilities
Ticket tracking built for drive-test teams
Track by type
Categorize tickets by type so recurring issues are easy to spot.
Track by status
See which tickets are open, in progress or finished at any moment.
Per-user counts
Roll up how many tickets each user has, and how many they have finished.
Charts included
Built-in charts visualize ticket volume, status and workload distribution.
At a Glance
What gets tracked
| Dimensions | Type, status, assigned user |
|---|---|
| Status states | Open, in progress, finished |
| Per-user view | Ticket count and completion count |
| Visualization | Built-in charts for volume and workload |
See Telemex on your own data
Request a demo and we will walk through your logs, reports and ticket workflow.
Request a demo